Refund & Cancellation Terms

Refund window: 2 days from payment confirmation. Request a refund from the customer panel (My orders › order › Request refund). Requests after 2 days are not accepted; the last day is shown on the order page. Requests are reviewed; if approved the licence is revoked and the amount refunded via the original payment method (bank transfers within 10 business days; card refunds per provider/bank timelines).

Not covered: orders past the window; Maintenance & Support renewals and subscription extensions once the service term has started; dealer open-account orders. Software licences are digitally delivered intangible goods, so the statutory consumer right of withdrawal does not apply (Distance Contracts Regulation Art. 15/1-ğ); the 2-day window is a commercial courtesy under these terms. Unpaid (pending transfer) orders create no obligation. Version: 2026-09-07